There are just so many horror stories in the news daily, finding something that isn't depressing has been quite a chore.

However, I had to look outside of my usual haunts and I am happy to report that I found one such story, a story that's kinda funny and a bit unbelievable.

While standing on the customer service line in 'ToysRUs', I overheard a discussion between a customer and a Service Rep.  The young woman was checking to see whether her bicycle had been assembled and 

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ready to be picked-up. The Service Rep requested her name which she [the customer] willingly gave without hesitation.

When the SR heard her name, she immediately told her about a book that was also being held in the stores 'lost and found' for someone with the same name.  Now, believe me when I tell you ... her name was very unique and quite pretty, so there was no mistaking that she was indeed the owner.

The young lady looked quite puzzled ... and for a few moments she was completely speechless.  Then she giggled and she informed the young women behind the service desk that that book had gone missing about 8 years ago ... while she was still attending 'middle school'.  Currently, this young was in her last year, in an out of state university.

Now, needless to say this unexpected circumstance caught the attention, spurred a few more giggles, and lead to a few light and fun comments from the customers in that line.

Good Job ... TRU, you unknowingly brought a little sunshine and fun into the lives of a number of folks that day ... due to your commitment to quality customer service.